Our Money Back Guarantee

We guarantee your PMP success and provide a true 100% money-back guarantee with these simple requirements:

  • If you do not pass the PMP exam in three attempts, we will refund your entire class enrollment fee, provided all exam attempts occurred within 120 calendar days of your Banyan class concluding.
  • You must attend your PMP certification class in full.
  • You must receive your Certificate of Completion (COC) for the class.
  • You must complete and get a passing score (65%) on at least 2 full (180 questions) practice exams prior to your first exam attempt.

Please note: Exam fees are the responsibility of the student. Refunds must be requested within 6 months of the conclusions of your class.


Class Policies and Student Information

  • Full Refund Policy: Students who have not accessed class materials or certificates may receive a full refund up to 48 hours prior to the original class start, less the cost of PMI's student license. For refunds 48 hours or sooner (before original class start), there will be a $200 USD cancellation fee.
  • Partial Refund Policy: Students who have not accessed class materials or certificates may receive a 75% refund up to 24 hours after the starting time of the original first class session enrolled in, less the cost of PMI's student license. No refunds will be issued beyond this point.
  • Flexible Transfer Policy: Our Flexible Transfer Policy allows students to enroll early with confidence. We do not impose any penalty for transfers to another live PMP instructor-led class, as long as we are notified via email before the start of the course. If a student requests transfer to another live PMP instructor-led class time prior to the start of their registered class, 100% of any prepaid course tuition fees will be applied toward the requested course time, without penalty.

    Our transfer policy is valid for up to three (3) transfers to any Banyan live class of equal or lesser value!* Students may pay the difference to transfer to a more expensive class. Additional class transfers are available for a $150 USD transfer fee.

    If a class transfer is to a more expensive class, the price difference will be added.

    Please note: No refunds will be issued for class transfers to lesser value classes or as a result of future promotions
  • Each student is responsible for acquiring the text A Guide to Project Management Body of Knowledge (PMBOK® Guide) as a companion to the class. The PMBOK® Guide text is available for free to members of the Project Management Institute® (PMI). Alternatively, the PMBOK® Guide text can be purchased on Amazon.
  • PMI administers the PMP exam at Pearson Vue testing facilities. Test fee is paid by the student.
  • In rare occasions where a class cancellation occurs, we will issue an immediate and full refund of class fee paid, or enroll you in a future class with existing fees paid.
  • Please be aware that the Project Management Institute (PMI) does audit a small percentage of exam applications. Please leave enough time to submit your application.
  • All students will be given contact information to their dedicated Course Administrator in order to expedite any and all support requests and inquiries.
  • Students are required to complete approximately 11 hours total of homework assignments over the class semester in order to receive their class completion certificate.
  • Class start time will occur no later than 5 minutes after the scheduled start time. Class will end on time. Class and instructor can agree that extra time can be spent working on answering questions.
  • In addition to the included class materials, all students will receive 3 months of unlimited access to the online Banyan exam prep system. Students are also entitled to a free 90-day extension to the online exam system if needed.
  • In the event a student must miss a class, we are happy to record the live class session and post it within 24 hours.