Online Intro to ITIL v4 Foundation - July 13th (satx)
|Date: July 13, 2020||
IMPORTANT! Please Read
|Start Time: 8:00 AM|
($100 early-bird discount)
ITIL® is the world’s leading best practice framework for implementing IT Service Management. Organizations use ITIL to plan, implement, support and improve services and create value for their customers. In this course you will receive an introduction to the knowledge and skills necessary for adapting best practices for ITSM in your organization.
This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
This course is also designed for students who are interested in pursuing the ITIL 4 Foundation certification.
Attendees will receive the following:
- Course workbook
Instructor led, group-paced delivery learning model with structured hands-on activities.
Upon successful completion of this course, students will be able to:
- Define ITIL and its key concepts.
- Identify the components of the ITIL framework.
- Analyze the ITIL guiding principles.
- Identify the components and functions of the ITIL Service Value System (SVS).
Phil Williams, PMP, PMI-ACP
|Event Date||07-13-2020 8:00 am|
|Event End Date||07-13-2020 5:00 pm|
|Cut off date||07-09-2020 8:00 am|
|Individual Price||Members:$295/NonMembers:$345 ($100 early-bird discount)|